I purchased an Apple Computer (Desk Model) in May of 2011. It took a lot of though and research before I made a decision to purchase the computer because the cost was so much more that a regular PC. I am not a heavy user of the computer. I am retired and I wanted to get a good reliable computer that would last a long time. In June of 2012, my Apple was dead. I took it to the Apple Store and to my surprise they said the problem was either the power supply which would cost approx. $109.00 dollars or the mother board which would cost $649.00. I was totally upset, because the computer should have lasted much longer without a problem. They replaced the power supply, for which I paid $109.00, which I did not have. Of course the part was good for 90 days. Well, right before the 90th day, my computer died again. Took it back to the computer store and was told that this would be the last time that they would replace the power supply, that the next time my computer died that I would have to purchase a mother board. Why did you not have a recall on this item if the mother board was no good? I am highly upset because I do not have the funds to purchase another computer. I paid good money for a computer that proved not to be reliable. Besides that, the closest Apple store is 1 hour from me. This is not good business and I deserve a much better deal that what I got. I truly hope that you will stand by your product and offer me a better deal than what I have received to date. Please reply asap because I don’t want my computer to die again before I receive a response. You may reach me at firstname.lastname@example.org
Thank you in advance for your cooperation in this matters.
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