I have just been through a month of working with your tech department. In particular Mr. Brooks Harrel. He informs me that Apple does not take back iMacs and that he has the last say so. I have done everything he has told me to do and the iMac still is not working correctly. He insists that it is my peripherals and not the iMac. They all worked OK with my 2006 intel iMac, but I still did everything he wanted me to do. It still is not working. All I get from him is a condescending attitude, comments with a series of analogies which further insult my intelligence. I have had Apple desktops & laptops since my first LC II. I cannot believe that I am dealing with Apple, judging on how I have always received nothing but the best in service. Mr Harrel informed me that he was the highest that I can go and that he must look out for “Apple’s best interests.” What about the customer’s best interest? Jim Beranek Ticket # 347982201
Are You Upset Or Frustrated At A Business?