When the latest updated software for the IPhone and the IPad came out my friend and I updated all our devices . Shortly after my IPhone internal speaker didn’t work. On Monday 10/1/12 we went to the Apple store in Advetura , FL. A manager named Joel gave me a new phone with instructions and was able to restore the information from the old phone. We went home and the next morning I realized the speaker still didn’t work. On Wednesday 10/3/12 we went to the same Apple store and saw someone named Darnell Ho-Koon who was extremely accommodated and helpful. He told us that we needed to bring a lap top and the IPad back and he could reset the IPhone. We wanted to deal with Darnell again, so we made an appointed for Saturday at 2:30pm. We checked in and he began to help us. About 15 minutes into meeting, Joel the manager came over said we would have to meet with someone else which was quite upsetting. Darnell went away and return shortly to resume helping us. Very strange customer service!! Darnell was very helpful and then Joel came over and told Darnell hehad to finish and take another customer. Leaving us hanging, not the fault of Darnell, but definitely the fault of Joel.
Are You Upset Or Frustrated At A Business?
- apple poor service