Ever since November 2010, I HAVE HAD the worst time with AT&T.
When my apartment decided to have exclusive U-verse service for the tenant, no one was asked it just happen,…..what can you expect the owner of Harwood Hills is getting a incentive under the table for having AT&T in our community.
The owner of the apartment is one of those democratic less person, he doesn’t care to ask, after all who is paying my AT&T bill…..ME!!!!
The second time around, my son has decided to move in with me we call a 1.5 week ahead of our move to have the technician the day of the move, we waited all day, around 4pm we call the customer service office and they told us the driver was at the apt and there was no one there, which is NOT true, after been on the phone for 2 hours, I took and drove to the office downtown Dallas still on hold, got there asked to speak to someone in the corporate office, no luck, 2 ladies walk by me and asked me what was the problem, I show her the phone and told her I am still on hold at that point I have been on hold for 3 hours, that was because I asked to speak to a supervisor.
The ladies took me to the AT&T outlet on the same complex and the manager of the place took the phone and waited for someone to come on line, he took the my phone to the back office and was there for awhile, he came back and ask me to wait as they are waiting for a tier 3 supervisor to call and let him know what is going to happen.
I was there for another 45 minutes when another representative told me that because it was after hour they would have a technician at my place next day but could not give me an exact time. The technician showed up at 8pm to do what was to have been done that morning.
They never compensated our time, they promised a $200.00 gift card that never came.
AT&T IS THE WORST COMPANY TO DEAL WITH, STARTING FROM THE CSR RIGHT UP TO THE LADDER TO MR. RANDALL STEPHENSON, CEO OF AT&T .
THEY DON’T CARE, SPECIALLY MR. RANDALL STEPHENSON HE IS THE MOST SARCASTIC AND RUDE, NON COMPASIONATE PERSON, I GOT HIS EMAIL AND WROTE 3 EMAIL. NOT ONE HE BOTHER TO EMAIL BACK, OR HAVE SOMEONE TO EMAIL BACK.
AND NOW HE IS GIVEN MONEY TO THIS MITT RODNEY A MORMON WITH NO SCRUPLES. YOU ARE WHO YOU FRIENDS ARE.
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