Air India Ticket Complaint: refund of cancelled ticket

i had booked my airindia flight from chennai to delhi for travel on 21st december 2012,i cancelled the same on 19th of december .when i asked about refund they suggested to contact customer care.on doing the same they asked me to post my request to www.ecommerce.airindia.in.i even did that and sent almost 3 to 4 emails regarding the situation but not recieved any positive reply from airindia.kindly help me in this regard.


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