Today is 1-9-2011; I placed an order with SEARS on 12-8-2011. I was told that I would receive the items around December 12-14. The 1st item I received was the WRONG color. The 2nd items came 1 week after X-mas & didn’t work. The 3rd item still hasn’t made it to me. I’ve called & e-mailed the company who shipped me the items (the 3rd party) & I haven’t received a reply yet. I’ve spoken to SEARS — Online Solutions @ least (4) times & I’m still waiting on a REFUND.
I was just told today that the (3rd) party computer crashed & that I would have 2 wait another 3-5 days that will make it over a month since I placed this order.
I purchased a Bladez SX Pro. I paid for it in full and it was scheduled for delivery on December 28. The delivery men broke the console off. Additionally, the bike was poorly assembled. The pick up was botched up several times and now I’m going through red tape just to get my money back. Jonathan, the manager at the Sears Friendly shopping center, made every effort to assist me. But, due to Sears sluggish and inadequate procedures, his hands were tied. I promptly paid for my product, and now I’m paying the price for mistakes that Sears made.
Sears said they were sorry and offered me a $100 gift certificate toward another bike. I responded that I had already purchased another bike elsewhere and asked would it be possible to use the gift certificate towards something else. They said no and that I would get my refund within 7-10 business days.
You can bet that I will NOT do business with Sears again. While Sears has no priority in providing excellent customer service, I will do my best to make it my priority to tell my family, friends, co-workers and associates, and
strangers about my experience with Sears. I will NEVER PLACE AN ORDER THREW SEARS & US A 3RD PARTY AGAIN.
How long does it take to refund my money — send me a return shipping label? It only took Sears or the 3rd party minutes to take the funds out of my account.
Are You Upset Or Frustrated At A Business?
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