Please consider my massage as an official escalation trying to convey my real disappointment towards Automotive Egypt! I am an oriented customer to VW as I had a Jetta car in 2008 and I sold it in attempts to get the new shape!!!! Unfortunately, I bought the new Jetta from el-sabaa one of your dealers last Jan with special edition 160 HP rather than the new batch that should be delivered to the customers in Feb; the car price was 235,000 EGP pounds over in price than the full option coming batch P2 with 40,000 EGP pounds.
However i discovered that Automotive delivered / compensated the customers with the same car of mine to one of my friends who reserved P2 Jetta with a price 195,000 and such was a compensation for delay in delivering the car to him.
How could I pay the value of 235,000 L.E for having a unique and distinctive car with high specs 160 HP and other customers take the same car and specs of mine with a price of 200,000 L.E however they were reserving the new jetta 122 HP with a price of 195,000 L.E?
Please note that I could have bought a BMW or Mercedes with the same value however I choose to buy VW!!! Note to mention that I could also have bought a Passat however I preferred to drive a unique car! Where is the credibility / customer experience? Where is the policy and customer satisfaction? Finally I need clear justification / investigation for such violation and conflict.
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POLO TDI VOLKSWAGEN SUCKS: HI my Name is sunny sharma and i have purchased the polo td in the month of novemeber .Unfortunatel i met with an accident and the loss is near abt. 45% and its been mre that 25 days i have kept my car in agency and till now nothing has been done in rgrds for reparing my car .So i must say that volkswagen sucks and i have very bad customer care exp. they dnt now actullay how do dealsw with the customers and isuggest evrbody please never purchase volkswagen (CUSTOMER AND REAPRING SERVICE OS TO BAD THAT I CANT EXPRESS)