Let me for a start introduce myself. My name is Ahmed Al-Toukhi a Saudi national living in the capital, Riyadh. About 8 months ago, I purchased a used BMW (335I) 2008 model fully loaded from a friend of mine. The car was in an excellent shape and has been regularly marinated at the local BMW dealer (Alnagi motors). Since I bought the car, I truly enjoyed how it drives and how it performs. Truly speaking, this is one of the best cars I have ever owned.
Now, allow me to explain to you how miserable I have been since I sent the car to Alnagi’s workshop asking them to check why the car have suddenly started shaking and how the engine sounded funny among other things. This was close to a month ago and the story begins. At first and after about two weeks, I was asked to pick up the car. When I drove the car out of the workshop, it appeared like nothing was fixed.
Two weeks later, I sent the car yet once again to the workshop where it stayed for a whole month after which I went to follow up and check and to my surprise; the car had been involved in an accident while at the workshop. We were astonished and totally mad. How could this happen and how come no one bothered to inform us! According to Alnagi, the car was undergoing a test drive during which the person who was driving it got into an accident damaging the left rear of the car. The logical thing to do as an owner is to ask to be compensated be it financially or given me options to choose from.
To make a long story short, the car is now still at the workshop and yet once again to our surprise, it’s being fixed without our permission. That day, the regional manager offered to purchase the car at 150,000 SR and asked us to go the used car show room to complete the paper work. While there, the person at the showroom claimed that he heard nothing of what was agreed between us and the regional manager and said that the car’s value is lower than the 150,000SR and we should sit and negotiate a deal. This is not what we were told and left the car in vain.
Meanwhile, today we received a call telling us that the car is done and we can come pick it up!! I could give you more details on various discussions we had with Alnagi but fear to bore you. I’m sending you this email seeking for your intervention to get this matter resolved once and for all. I was planning to file a law suit against Alnagi motors but thought I give this a try hoping that it will result in putting an end to this frustrating experience.
Note: We had already contacted Germany and they refereed us to BMW middle east but we were not able to get a hold of anyone.
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